Jobs in Napoli, United States

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-minded team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experiences that people value and we are proud of
• Follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!