Remote Incident Manager — ITIL & Incident Response

Herzum Software S.R.L. Unipersonale; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An IT consulting company in Italy is seeking an experienced Incident Manager to join their remote team. The candidate should have 2-3 years of experience in IT Service Management, with a solid understanding of ITIL processes. Responsibilities include managing incident resolution and communicating with stakeholders. A good command of both Italian and English is required, along with proficiency in ITSM tools. This position offers a chance to be part of a team committed to excellence and innovation.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Experience with ITSM tools necessary.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Document incident details and facilitate post-incident reviews.

Conoscenze

Incident Management

Communication skills

Stakeholder management

Ability to work under pressure

Fluent in Italian

Good command of English

Formazione

ITIL v4 Foundation Certification

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

An IT consulting company in Italy is seeking an experienced Incident Manager to join their remote team. The candidate should have 2-3 years of experience in IT Service Management, with a solid understanding of ITIL processes. Responsibilities include managing incident resolution and communicating with stakeholders. A good command of both Italian and English is required, along with proficiency in ITSM tools. This position offers a chance to be part of a team committed to excellence and innovation.