VIC & Client Development Manager

ANTONIOLI GROUP; Varese; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury retail company is seeking a VIC & Client Development Manager in Milan. This role involves launching and developing a program for Very Important Clients, focusing on client acquisition and relationship building. Ideal candidates have 3-4 years of experience in luxury retail or hospitality and possess strong networking and communication skills. The position offers full-time hours with a salary commensurate to experience.

Competenze

• 3–4 years of experience in luxury fashion, retail, or client development.
• Strong HNWI client network or proven ability to build relationships.
• Fluent in English; Italian.

Mansioni

• Identify and recruit new VICs / HNWI clients.
• Create client profiles for segmentation and engagement strategies.
• Plan and host exclusive events for VICs.

Conoscenze

Client Development

Relationship Building

Luxury Market Knowledge

Analytical Skills

Communication Skills

Descrizione del lavoro

Antonioli Group is seeking a VIC & Client Development Manager to launch and develop our Very Important Client program across all group brands: Antonioli retail & e-commerce, Ann Demeulemeester, 44 Label Group, Sogni, and Volt Club.

This role will play a key strategic and operational function: identifying, acquiring, and nurturing High-Net-Worth Individuals (HNWI) and Very Important Clients (VICs) through tailored experiences, personal shopping services, and exclusive partnerships. The ideal candidate has experience in luxury retail, hospitality, or clienteling, and a proven track record in developing strong relationships with top clients.

You will also coordinate a network of freelance personal shoppers and external partners, building a scalable system to expand Antonioli Group’s influence and revenue among top-spending clientele.

Key Responsibilities

• Client Acquisition & Development
• Identify and recruit new VICs / HNWI clients across global markets.
• Build strong personal relationships with top clients through one-to-one attention, gifting, and events.
• Create client profiles (qualitative + quantitative data) to inform segmentation and engagement strategies.
• VIC Program Creation
• Design and implement Antonioli Group’s first VIC engagement program.
• Develop exclusive events, previews, private shopping sessions in collaboration with brands.
• Collaborate with CRM, marketing, and retail teams to ensure consistent, high-level client experiences across touchpoints.
• Personal Shopping & Partnerships
• Coordinate freelance personal shoppers to manage clients globally.
• Develop affiliation / commission structures for external partners who bring in top clients.
• Ensure luxury service standards in every interaction, both in-store and online.
• Events & Experiences
• Plan and host exclusive events for VICs across Milan, Ibiza, Lugano, and other key locations.
• Partner with brands carried by Antonioli to secure exclusive capsules, previews, and limited drops.
• Lead client gifting initiatives and other high-touch experiences.
• Strategy & Analytics
• Define KPIs (client spend, retention, new VIC acquisition).
• Track performance of VIC program, reporting regularly to leadership.
• Monitor competitor activities and luxury retail benchmarks to keep Antonioli Group competitive.

Ideal Profile

• 3–4 years of experience in luxury fashion, retail, or client development.
• Strong HNWI client network or proven ability to build relationships with HNWI and VICs.
• Experience managing personal shopping / clienteling programs.
• Ability to balance analytical skills (KPI tracking, CRM data) with high-touch social skills (entertaining clients, hosting events).
• Excellent negotiation and communication skills; entrepreneurial mindset.
• Strong knowledge of the luxury fashion landscape and its key players.
• Fluent in English; Italian.

We offer a temporary or permanent contract.

Salary will be commensurate to experience.

Working hours: full-time from Monday to Friday.

Workplace: Milan