Transportation Representative, AU/SG Central Operations

Amazon; Milano; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading global logistics company in Milan is looking for a Transportation Representative to act as the primary interface between customers and delivery partners. The role requires strong communication and problem-solving skills, with a keen ability to manage sensitive cases and meet performance targets. Ideal candidates will have a degree and experience in logistics or a similar environment and possess excellent typing skills. This role offers opportunities for professional growth and a collaborative work culture.

Competenze

• Excellent communication skills (written and verbal).
• Ability to concentrate and follow customer issues to resolution.
• Work successfully in a team environment as well as independently.

Mansioni

• Effectively communicate in a clear and professional manner.
• Provide efficient service to Amazon customers and delivery partners.
• Manage sensitive cases through the escalation matrix.

Conoscenze

Communication skills

Time management

Problem solving

Teamwork

Attention to detail

Formazione

Graduation in any specialization

Strumenti

Microsoft Outlook

Microsoft Word

Excel

Descrizione del lavoro

Transportation Representative, AU/SG Central Operations

The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners.

Key job responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides / expedites prompt and efficient service to Amazon customers / delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time‑management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

About the team

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network. It ensures hassle‑free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or propose process changes to streamline operations involving network monitoring and significant analysis of network data.

Basic Qualifications

• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Logistics background and experience in a similar role
• Proficient in Excel

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Posted: November 11, 2025 (Updated 34 minutes ago)

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