Technical Support Agent (m/f/d)

Alpitronic; Bolzano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in e-mobility is seeking a Technical Support Specialist in Bolzano, Italy. Responsibilities include solving technical issues, supporting customers with hyperchargers, and remote monitoring. The ideal candidate has a technical background, strong communication skills in English, and a solution-oriented approach. Join a dynamic team with opportunities for advancement and an attractive bonus system.

Servizi

Innovative work environment

Opportunities for advancement

Attractive bonus system

Further training opportunities

Company benefits

Competenze

• Technical background or experience in technical customer support.
• Independent and solution-oriented work with analytical thinking.
• Good communication skills in English; knowledge of a second language is a plus.

Mansioni

• Be the main contact to solve technical issues.
• Support customers during installation, maintenance, and repair of hyperchargers.
• Remotely monitor, troubleshoot, and resolve alerts and issues on hyperchargers.

Conoscenze

Technical background or experience in technical customer support

Independent and solution-oriented work

Analytical thinking

Enthusiasm and teamwork

Good communication skills in English

Knowledge of a second language (German, French, Spanish)

Descrizione del lavoro

Your Responsibilities

• Be the main contact to solve technical issues
• Support our customers during installation, maintenance and repair of their hyperchargers
• Remotely monitor, troubleshoot and resolve alerts and issues on hyperchargers
• Remotely support our on-field service technicians

Your Qualifications & Skills

• Technical background or experience in technical customer support
• Independent and solution-oriented work, as well as analytical thinking
• Enthusiasm, teamwork and structured way of working
• Willingness to work in different shifts
• Good communication skills in English in speaking and writing, a 2nd language is a plus (German, French, Spanish)

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!