Technical Service Specialist - Campania

Abbott; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global leader in medical diagnostics is seeking a Technical Service Specialist in Rome, Italy. The role involves maintaining diagnostic instruments, providing customer support, and executing system upgrades. Ideal candidates should have a relevant degree and 2–3 years of experience. Join a company dedicated to improving healthcare outcomes.

Competenze

• Bachelor’s degree or equivalent experience in Mechanical, Electrical, Biomedical, Biotechnology, or Clinical Engineering.
• 2–3 years of experience in a similar technical service role.
• Proven ability to engage with lab staff and healthcare professionals.
• Strong technical expertise in diagnostic instruments.
• Excellent communication and problem-solving skills.
• Proficiency in analytical tools and software.

Mansioni

• Be the first line of support for Abbott Ambassadors, resolving service issues efficiently.
• Plan and execute maintenance activities to ensure optimal instrument performance.
• Assist with instrument installations and deinstallations.
• Support hardware and software upgrades to keep systems up to date.

Descrizione del lavoro

Overview

Abbott is a global leader in in vitro diagnostics, driving innovation across hospitals, reference labs, blood banks, and clinics. Our cutting-edge systems and tests deliver automation, flexibility, cost-efficiency, and clinical excellence. With a legacy of transforming medical diagnostics from art to science, Abbott is committed to improving patient outcomes and reducing healthcare costs.

We’re looking for a passionate and skilled:

Technical Service Specialist

Why This Role Matters

As a Technical Service Specialist, you’ll be at the heart of our mission—ensuring our diagnostic instruments perform at their best to support accurate and timely patient care. You’ll play a key role in maintaining and upgrading our systems, supporting installations, and delivering exceptional service to our customers.

What You’ll Do

• Be the first line of support for Abbott Ambassadors, resolving service issues efficiently (under 4 hours labor time).
• Plan and execute maintenance activities to ensure optimal instrument performance.
• Assist with instrument installations and deinstallations, contributing to seamless transitions for our clients.
• Support hardware and software upgrades (TSBs) to keep systems up to date.

How Success is Measured

• Customer satisfaction (NPS)
• Achievement of service KPIs
• Contribution to economic growth and profitability in your district

What We’re Looking For

• Bachelor’s degree or equivalent experience in:
  • Mechanical, Electrical, Biomedical, Biotechnology, or Clinical Engineering
• 2–3 years of experience in a similar technical service role
• Proven ability to engage with lab staff and healthcare professionals
• Strong technical expertise in diagnostic instruments
• Excellent communication and problem-solving skills
• Proficiency in analytical tools and software

Why Abbott?

At Abbott, you’ll be part of a company that values innovation, integrity, and impact. You’ll work in a collaborative environment where your contributions directly support better healthcare outcomes. Join us and help shape the future of diagnostics.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services  DIVISION: CRLB Core Lab  LOCATION: Italy > Rome : Via Giorgio Ribotta 9  ADDITIONAL LOCATIONS:  WORK SHIFT: Standard  TRAVEL: Yes, 75 % of the Time  MEDICAL SURVEILLANCE: Not Applicable  SIGNIFICANT WORK ACTIVITIES: Not Applicable