Technical Service Engineer - Italy

Hoymiles; Torino; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global leader in smart energy is seeking a Technical Service Engineer based in Italy. This role involves delivering technical support and expertise to our partners, engaging in after-sales and pre-sales support, and optimizing services. Candidates should have a degree in Electrical Engineering, over 3 years of relevant experience, and be fluent in both Italian and English. Join us to help accelerate clean energy solutions across Southern Europe.

Servizi

Opportunity for career growth

Dynamic multicultural team

Impactful work in energy transition

Competenze

• 3+ years of experience in technical support, engineering, or field services, preferably in solar or energy sectors.
• Fluent in both Italian and English, both written and spoken.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver solution-driven technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests to maintain high customer satisfaction.
• Drive service optimization and track service KPIs.
• Collaborate with sales to provide technical expertise during project planning.

Conoscenze

Technical support

Communication skills

Engineering problem-solving

Customer-first mindset

Fluent in Italian and English

Formazione

Engineering degree in Electrical Engineering or a related field

Descrizione del lavoro

⚡ Join a Global Leader in Smart Energy

At Hoymiles Power Electronics , we’re on a mission to make clean energy more accessible, reliable, and efficient. Headquartered in Hangzhou, China, and expanding rapidly across the globe, Hoymiles is at the forefront of smart solar technology—designing advanced microinverters, hybrid inverters , and energy storage systems for residential, commercial, and utility-scale applications.

As we strengthen our footprint in Southern Europe, we’re looking for a Technical Service Engineer in Italy to deliver top-tier service and technical expertise to our growing network of partners and customers.

🚀 What You’ll Do

🔧 After-Sales Support

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.

🤝 Pre-Sales Support

• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

🎯 Who You Are

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English , both written and spoken.

🌱 Why Hoymiles?

• Impactful Work : Help accelerate the energy transition and shape the future of distributed energy.
• Career Growth : Be part of a dynamic, multicultural team with clear opportunities for development.
• Innovation & Excellence : Join a company driven by quality, agility, and innovation in everything we do.

📩 Ready to power the future with us? Apply now and be part of the clean energy revolution with Hoymiles.