Technical Service Engineer - Italy

JR Italy; Sassari; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A renewable energy firm in Sassari, Italy is looking for a Technical Service Engineer to deliver expert technical support, conduct training sessions, and manage RMA requests. The ideal candidate will have an engineering degree, over 3 years of relevant experience, and fluency in both Italian and English. This role also involves collaborating with sales and providing on-site support during installations.

Competenze

• Based in Italy, able to travel nationally and occasionally internationally.
• 3+ years of experience in technical support, engineering, or field services.
• Fluent in Italian and English, both written and spoken.

Mansioni

• Deliver expert technical support to professionals.
• Conduct engaging training sessions.
• Manage RMA requests to maintain high customer satisfaction.
• Drive service optimization and improve efficiency.
• Support at trade shows and events.

Conoscenze

Technical support

Training sessions conducting

Customer service

Communication

Problem-solving

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

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Technical Service Engineer - Italy, sassari

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337166

Job Views:

5

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.