Technical Service Engineer - Italy

JR Italy; Plasencia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

An engineering company in Italy is seeking a skilled technical support professional. The role involves delivering expert support, conducting training sessions, and managing requests with a focus on customer satisfaction. Candidates should have an engineering degree and over 3 years of relevant experience, ideally in renewable energy or electrical sectors. Fluency in Italian and English is essential. This position requires national travel and some international travel.

Competenze

• 3+ years of experience in technical support or engineering roles.
• Fluency in Italian and English, both written and spoken.
• Adaptable and proactive in a fast-paced environment.

Mansioni

• Deliver expert technical support to customers.
• Conduct training sessions for installers and teams.
• Manage RMA requests efficiently.

Conoscenze

Technical support

Customer communication

Problem solving

Technical training

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337132

Job Views:

6

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.