Technical Customer Service Engineer

Ahlstrom; Torino; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A sustainable solutions company is seeking a Technical Customer Service Engineer to support customers across EMEA and APAC. The ideal candidate will have a Master's degree in a relevant scientific field and strong analytical and communication skills. The position offers dynamic international experience, starting in Italy and transitioning to a long-term role in China.

Servizi

Dynamic working environment

International experience

Professional growth opportunities

Competenze

• Master's degree (MSc) in Biology, Chemistry, Materials Science or a related field.
• Prior experience in Laboratory and Technical Filtration technologies is desirable.
• Exceptional communication and presentation skills in English.

Mansioni

• Provide technical support and customer interface during product validation testing.
• Contribute to the development and industrialization of new products.
• Manage all scientific aspects related to product performance.

Conoscenze

Analytical skills

Communication skills

Problem-solving abilities

Proficiency in Microsoft Office

Customer-oriented approach

Formazione

Master's degree in a scientific or engineering discipline

Strumenti

Salesforce or CRM systems

Descrizione del lavoro

Overview

Join Ahlstrom as a Technical Customer Service Engineer Laboratory & Life Science Business Unit

Location: Turin, Italy (initially) and China

Contract Type : initial temporary contract in Italy (68 months) leading to a permanent local contract in China

Business Unit : Laboratory and Life Science (Lab & Life Science)

Position Summary :

At Ahlstrom in our Business Unit LLS we develop and manufacture high-performance fiber-based materials used in everyday applications across Laboratory Diagnostics and Bioprocess industries. Known for our quality reliability and innovation we are now expanding our Laboratory and Life Science business. To support this growth we are looking for a passionate and results-driven Technical Customer Service Engineer to join our international team.

As a Technical Customer Service Engineer you will play a key role in supporting customers and internal stakeholders across EMEA and APAC regions. Working closely with Product Management, Sales Operations, Regulatory Compliance and R&D.

Key Responsibilities :

• Technical Support & Customer Interface: Act as a technical liaison between the company and customers across the EMEA region providing expert support during product validation testing and implementation. Analyze technical feedback and test results to guide customers through product selection and application ensuring optimal performance of our Lab & Life Sciences portfolio.
• Product Development & Process Transfer: Contribute to the development and industrialization of new products and production processes. Play a key role in the process of transfer grade process ensuring technical consistency, process stability and alignment with market requirements.
• Scientific Analysis & Quality Specifications: Manage and evaluate all scientific aspects related to product performance including defining and refining product specifications and quality parameters. Collaborate closely with the Quality department to establish review and update test methods, control parameters and compliance criteria for Lab & LS products.
• Market & Product Intelligence: Continuously enhance the company\'s technical expertise in the Laboratory and Life Sciences markets. Monitor industry trends regulatory updates and competitive offerings to support the strategic positioning and evolution of our Lab & LS portfolio.
• Cross-functional Collaboration: Work closely with Product Management and Sales teams to support commercial initiatives with technical insights and product training. Contribute to the creation of marketing and technical documentation, presentations and product datasheets tailored to customer needs.
• Portfolio Support: Provide comprehensive technical support for a diverse range of materials including cellulose, cotton, micro glass and quartz. Help define the scientific and technical requirements of these product families to expand their use in Laboratory and Life Science applications.
• Continuous Improvement: Participate in technical problem-solving, non-conformance analysis and customer complaint resolution. Propose improvements to products, processes and services based on data analysis and customer feedback to enhance performance and customer satisfaction.

Qualifications :

Were looking for someone with a scientific mindset and background, customer-oriented approach and a proactive attitude. To succeed in this role you bring :

• Masters degree (MSc) in a scientific or engineering discipline, preferably in Biology, Chemistry, Materials Science or a related field
• Prior experience or strong interest in Laboratory and Technical Filtration technologies is highly desirable
• Demonstrated structured and methodical working style with a strong ability to set and manage priorities effectively
• Results-oriented mindset with a strong focus on execution, meeting deadlines and delivering high-quality outcomes
• Strong analytical skills and confidence in interpreting and utilizing numerical data for decision-making
• Proven problem-solving abilities capable of addressing complex technical challenges with practical solutions
• Exceptional communication and presentation skills in English both written and verbal
• Ability to translate complex technical findings into clear commercially relevant insights tailored to diverse audiences
• Fast learner with a proactive curious and adaptable mindset eager to acquire new knowledge and skills
• Reliable, accountable and collaborative team player who thrives in cross-functional environments.
• Willingness to travel as needed
• Proficiency in Microsoft Office Suite and corporate collaboration tools; familiarity with Salesforce or CRM systems is a plus.
• High proficiency in English is essential; additional languages such as French, Swedish, Spanish, German or Italian are considered valuable assets.

What We Offer

• A dynamic, purpose-driven working environment in a global leader in sustainable fiber-based solutions.
• A unique opportunity to gain international experience starting in Italy and transitioning to a long-term position in China.
• Professional growth through exposure to cutting-edge technology and cross-functional collaboration.

Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect with Every Fiber for a Sustainable World. Our three divisions Filtration and Life Sciences, Food and Consumer Packaging and Protective Materials address global trends with safe and sustainable solutions.

We are deeply committed to building and maintaining safe and inclusive environment and culture where everyone feels valued and respected. At Ahlstrom we all have equal opportunities to belong and reach our full potential.

Our net sales in 2024 amounted to EUR 3.0 billion and we employ some 6800 people. Read more at

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1