Strategic Technical Account Manager – Security Solutions

Fortinet; Roma; In loco; EUR 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading cybersecurity company is searching for a Technical Account Manager in Rome to provide tailored technical support to clients. You will develop an understanding of customer needs, offer proactive guidance, and troubleshoot Fortinet products. The ideal candidate has at least 6 years of experience in technical support and a relevant degree. The role includes customer communications, incident management, and participating in client meetings. This position requires on-site work in Rome or Milan.

Competenze

• 6+ years of experience in a technical support position.
• Bachelor’s degree in Computer Science or equivalent.
• Fortinet certification is a distinct advantage.

Mansioni

• Develop a deep understanding of customer business and technical needs.
• Proactively guide customers with technical recommendations.
• Run advanced troubleshooting on Fortinet products.
• Take ownership of customer incidents for timely resolutions.
• Manage customer communications until case closure.

Conoscenze

Understanding of data networking protocols

Hands-on experience on security products

Troubleshooting and problem solving skills

Customer management experience

Interpersonal and communication skills

Formazione

Bachelor's degree in Computer Science

Strumenti

Fortinet products knowledge

Descrizione del lavoro

A leading cybersecurity company is searching for a Technical Account Manager in Rome to provide tailored technical support to clients. You will develop an understanding of customer needs, offer proactive guidance, and troubleshoot Fortinet products. The ideal candidate has at least 6 years of experience in technical support and a relevant degree. The role includes customer communications, incident management, and participating in client meetings. This position requires on-site work in Rome or Milan.