Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Cross Border Talents; Sicilia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking an Advertisers Support Specialist to assist social media advertisers in Lisbon. You will provide post-sales assistance and troubleshoot to enhance user experience. Candidates must have a high school diploma and be eligible to work shifts. The company offers a relocation package for applicants outside Portugal. This role involves primarily email and chat support, with opportunities to make outbound calls.

Servizi

Monthly Base Salary of 14 months

Relocation package with accommodation and flight reimbursement

Competenze

• Must have a high school diploma.
• EU citizenship or Portuguese residence card is mandatory.
• Availability to work in shifts is required.

Mansioni

• Support social media advertisers and agencies through post-sales assistance.
• Resolve technical issues and guide users on the platform.
• Convert email/chat cases into outbound calls for white-glove support.

Conoscenze

English

Technical Support

Troubleshooting

Social Media

Advertising

Email

Training

Formazione

High School Diploma

Descrizione del lavoro

Overview

Join Our Team as an Advertisers Support Specialist!

Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.

As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.

As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients\' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.

Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask.

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern

Location: Onsite in Lisbon

Training: 15 working days

Responsibilities

• Support social media advertisers and agencies through post-sales assistance and troubleshooting guidance.
• Resolve technical issues, report bugs, and guide users on the platform and its tools and features to improve advertising experience and satisfaction.
• Handle email and chat interactions after ad placements or product usage, adopting a B2B approach to sustain and grow client businesses.
• Convert the majority of email/chat cases into outbound calls to provide white-glove service across multiple tools while multitasking.

Compensation & Benefits

• Monthly Base Salary of 14 months

Requirements

• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card (mandatory)
• Availability to work in shifts (mandatory)
• Availability to start soon

Relocation & Travel Support

• Relocation package with accommodation and flight reimbursement for candidates from outside Portugal
• Relocation package with accommodation and flight reimbursement for candidates living 100 Km from Lisbon

Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.

Required Skills

• English
• Technical Support
• Troubleshooting
• Social Media
• Advertising
• Email
• Training