Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Cross Border Talents; Bolzano; In loco; EUR 30.000 - 35.000; Tempo pieno

Descrizione del lavoro

A dynamic international team is seeking an Advertisers Support Specialist to join their Lisbon office. This role involves providing technical support to social media advertisers, assisting with post-sales inquiries, and enhancing user satisfaction. Candidates must have a High School Diploma, EU citizenship, and be available to work in shifts. A relocation package, including accommodation and flight reimbursement, is available for those relocating from outside Portugal.

Servizi

Relocation package

Accommodation assistance

Flight reimbursement

Competenze

• Mandatory High School Diploma.
• EU citizenship or Portuguese residence required.
• Availability to work in shifts.

Mansioni

• Assist advertisers with post-sales support.
• Resolve technical issues and report bugs.
• Respond to support requests via email and chat.

Conoscenze

Technical Support

Troubleshooting

Social Media

Email Communication

English

Formazione

High School Diploma

Descrizione del lavoro

Overview

Bolzano, Autonomous Province of Bolzano – South Tyrol, Italy

Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Job Description

Join Our Team as an Advertisers Support Specialist!

Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.

As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.

As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients\' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.

Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask.

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern

Location: Onsite in Lisbon
Training: 15 working days

Responsibilities

• Assist advertisers and agencies by providing post-sales support, troubleshooting guidance, and guidance on using platform tools and features.
• Improve advertising experience and satisfaction by resolving technical issues and reporting bugs.
• Respond to support requests via email and chat, with a B2B approach, and convert cases into outbound calls when appropriate.

Details

• Monthly Base Salary: 14 months
• Location: Onsite in Lisbon
• Training: 15 working days
• Schedule: 40 hours per week, rotational shifts

Requirements

• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card (mandatory)
• Availability to work in shifts (mandatory)
• Availability to start soon

Relocation & Accommodation

• Relocation package with accommodation and flight reimbursement for candidates from outside Portugal
• Candidates living within 100 Km of Lisbon are also eligible

Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.

Required Skills

Required Skills: Lunch Relocation Chat Salary Compensation Features Advertising Availability Technical Support Troubleshooting Social Media Email English Training