Shipboard VIP Concierge & Events Specialist

Celebrity Cruises; Brescia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury cruise line is seeking a Concierge to deliver exceptional and memorable guest experiences. The role involves liaising between guests and various teams while ensuring a seamless execution of premium service. Candidates should possess strong hospitality, communication, and organizational skills, with 2-3 years of relevant front desk experience. This position requires the ability to handle events and respond to guest concerns, maintaining a luxurious environment. Join us to offer unparalleled service on board.

Competenze

• 2-3 years of experience as Front Desk/Receptionist in a 4 or 5-star hotel.
• Ability to handle different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Mansioni

• Act as the primary contact and advocate for guests, focusing on V.I.Ps, Loyalty, and Groups.
• Respond to escalated guest concerns in a professional manner.
• Maintain the physical appearance of the Concierge lounge and related areas.
• Coordinate special requests for personalized services for guests.
• Lead by example and uphold the highest standards of service.

Conoscenze

Hospitality

Communication

Organizational skills

Decision-making

Descrizione del lavoro

A luxury cruise line is seeking a Concierge to deliver exceptional and memorable guest experiences. The role involves liaising between guests and various teams while ensuring a seamless execution of premium service. Candidates should possess strong hospitality, communication, and organizational skills, with 2-3 years of relevant front desk experience. This position requires the ability to handle events and respond to guest concerns, maintaining a luxurious environment. Join us to offer unparalleled service on board.