Senior Technical Support Engineer

CHINT PVSTAR; Rimini; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading solar solutions company is seeking a Solution Sales / Technical Support Engineer to support customers throughout the sales cycle, from pre-sales to post-sales. This remote role, based in Italy, involves providing technical support, delivering training sessions, and ensuring customer satisfaction in the photovoltaic industry. The ideal candidate should be fluent in English and Italian with a strong background in photovoltaic systems and at least 2 years of experience.

Servizi

Flexible remote work

Exposure to strategic sales in the PV market

Dynamic working environment

Competenze

• Minimum 2 years of experience in the photovoltaic industry.
• Strong passion for cross-functional collaboration.

Mansioni

• Provide pre-sales technical support and training materials.
• Deliver client training sessions during installation.
• Respond to customer technical issues post-sale.
• Support internal employees with technical training.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of photovoltaic storage systems

Interpersonal skills

Descrizione del lavoro

Overview

PVSTAR Europe is expanding its presence across Europe, delivering cutting-edge photovoltaic and storage solutions. We are looking for a Solution Sales / Technical Support Engineer to join our growing European team, supporting customers across the full sales cycle – from pre-sales to post-sales. Location: Remote (Italy, preferably Lombardy or Emilia Romagna, within 1–2 hours from Bologna – future logistics hub). Department: Europe Marketing Center (direct reporting to Head of Sales, Europe). Work Mode: Remote / No fixed office.

Responsibilities

• Pre-Sales Technical Support: Understand customer requirements and provide comprehensive technical support. Collaborate with the sales team during negotiations, addressing technical queries. Conduct on-site technical surveys when needed. Develop and deliver pre-sales training materials (online & offline).
• During-Sales Technical Support: Refine installation training materials and deliver client training sessions. Provide on-site installation guidance when necessary.
• Post-Sales Technical Support: Respond promptly to customer technical issues and complaints. Support customers with product usage, maintenance, and replacement. Deliver O&M training (online & offline). Host technical workshops, seminars, and support trade fair exhibitions.
• Internal Technical Support: Provide technical and quality training for internal employees in Europe.

Qualifications

• Fluent in English and Italian.
• Knowledge of photovoltaic storage systems, inverters, batteries, and mounting brackets.
• Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).
• Strong interpersonal skills with a passion for cross-functional collaboration.

Why Join Us?

• Work remotely with flexible arrangements.
• Be part of an international, fast-growing solar & storage business.
• Direct exposure to strategic sales in the European PV market.

Equal Employment Opportunity PV STAR is committed to providing all employees with an equal and respectful working environment, free from intimidation, exploitation, or discrimination. No employee shall be discriminated against based on race, ethnicity, religion, gender, age, sexual orientation, disability, or any other protected status, in any employment practices including hiring, promotion, compensation, or work assignment.