Senior ITSM Consultant: Service Delivery & Improvement

Infosys; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading IT services company in Milan seeks a Senior Consultant in IT Service Management. Responsibilities include managing IT service delivery, improving service quality, and coordinating with various teams. The ideal candidate has a mid-senior level experience, a strong understanding of ITIL practices, and excellent communication skills. This full-time role offers a dynamic work environment and opportunities for professional growth.

Competenze

• Mid-Senior level experience in IT Infrastructure Service Management.
• Experience delivering Lean/Six Sigma projects.
• Strong people management and collaborative skills.

Mansioni

• Manage IT service delivery and coordinate with offshore teams.
• Conduct ongoing reviews of service health and ITIL practices.
• Drive continual service improvement and monitor KPIs.

Conoscenze

IT Infrastructure Service Management experience

CMMI-based process improvement

ITIL understanding

Stakeholder management

Conflict resolution

Strong verbal and written communication skills

Strumenti

ServiceNow

Descrizione del lavoro

A leading IT services company in Milan seeks a Senior Consultant in IT Service Management. Responsibilities include managing IT service delivery, improving service quality, and coordinating with various teams. The ideal candidate has a mid-senior level experience, a strong understanding of ITIL practices, and excellent communication skills. This full-time role offers a dynamic work environment and opportunities for professional growth.