Sales Support Coordinator / Customer Service

Viva Wallet; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading European fintech company in Milan is seeking a Sales Support Coordinator to assist sales teams and manage customer interactions. A strong background in customer support, excellent communication in Italian and English, and organizational skills are essential for this role. Benefits include a competitive salary and opportunities for growth within the company.

Servizi

Competitive Salary

Annual bonus based on targets achievement

Opportunities for skill development

Chance to grow within a fast-moving company

Competenze

• Experience as a sales support coordinator or in administrative positions is a plus.
• Excellent use of Italian and English; knowledge of Spanish is a plus.

Mansioni

• Document customer interactions according to SOPs.
• Assist sales teams with information for sales issues.
• Manage merchants' card terminal subscriptions.

Conoscenze

Customer support experience

Computer skills (MS Office)

Excellent communication skills

Team player

Problem-solving aptitude

Formazione

BSc / BA in Business Administration or relevant field

Strumenti

Dynamics CRM

Dynamics ERP

Descrizione del lavoro

Overview

Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “tap-on-phone Viva Wallet POS app” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods. As part of our ongoing expansion, we are currently looking for a Sales Support Coordinator to support the continued growth of Viva Wallet in the South-West European countries from our Italian office in Milan.

Responsibilities

• Documenting all information on customer interaction system according to standard operating procedures.
• Assist our sales teams across Europe, providing them with information for sales-oriented issues.
• Handle merchants’ card terminal subscriptions and provide necessary information to them, if needed.
• Be responsible for VW debit card and card terminal orders' management, exerting attention to detail in both Dynamics CRM & ERP.
• Issue invoices and credit notes for card terminal orders in Dynamics ERP.
• Assist company’s logistics departments in mid-senior issues.
• Communicate with third party logistics partners in order to ensure that dispatching process is followed uninterrupted.
• Managing the local office stock, of terminals and Viva Wallet cards and assign stock to field sales when it is needed.

Requirements

• Proven experience in customer support; experience as a sales support coordinator or in other administrative positions will be considered a plus.
• Good computer skills (MS Office).
• Excellent use of Italian and English language; good knowledge of Spanish will be considered a plus.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.
• BSc / BA in business administration or relevant field.
• ERP exprerience will be also considered an asset

Benefits

• Competitive Salary (based on experience)
• Annual bonus based on targets' achievement
• Integrity, teamwork, transparency, and regular feedback to develop your skills
• A chance to grow within a fast-moving European Fintech Company / Neobank
• Work Location : In person