Sales Associate - Boutique Capri

Hermès; Capri; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury goods company in Capri is seeking a Sales Associate to provide exceptional customer experiences and support. The ideal candidate will have a Bachelor's degree, fluency in Italian and English, and experience in luxury sales. Responsibilities include advising customers, maintaining relationships, and participating in client events. This position values interpersonal skills, teamwork, and a passion for human-centric retail, fostering a positive work environment.

Competenze

• Fluency in Italian and English, a third language is a plus.
• Experience in direct sales for luxury goods.
• Professionalism, enthusiasm, and team integration required.

Mansioni

• Advise customers and provide personalized service.
• Build long-term relationships through client discovery.
• Collect and update client data per privacy policies.
• Participate in client events and maintain product knowledge.

Conoscenze

Interpersonal skills

Communication skills

Customer service orientation

Teamwork

Proficient with IT tools

Formazione

Bachelor’s degree in fashion or linguistics

Strumenti

Excel

Descrizione del lavoro

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He / She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSIBILITIES

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

• Bachelor’s degree preferably with a fashion / linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background : experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements :

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!