Room Service Supervisor - Six Senses Rome

InterContinental Hotels Group; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel brand in Rome is looking for a Room Service Supervisor to manage the operations of the room service team. The ideal candidate will have experience in luxury hotels, fluent in Italian and English, and meet specific licensing requirements. This role emphasizes high standards of guest service and operational excellence.

Competenze

• 2-4 years experience in a full room-service outlet or similar setting.
• Eligible to work in Italy.
• Alcohol awareness certification or valid health/food handler card required.

Mansioni

• Review bookings and plan department operation.
• Supervise the F&B Room Service team.
• Handle guest feedback and inquiries.
• Ensure cleanliness and maintenance of the F&B area.

Conoscenze

Fluent in Italian

Fluent in English

Knowledge of F&B operations

Customer service skills

Formazione

High school diploma or equivalent

Hospitality diploma/degree

Descrizione del lavoro

As Room Service Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Room Service Supervisor, I willassume full responsibility for theefficientoperation in the following:

• Review bookings and plan for the smooth department operation during shift.
• Ensure F&B area is checked prior opening to guests and ensure all area is clean, properly equipped and in a high standard of maintenance.
• Handle guest feedbacks, inquiries, and comments.
• Assist in scheduling, training and providing feedback to F&B Host.
• Supervise the F&B Room Service team.
• Work with an empathetic attitude.
• Ensure the prompt and efficient room service required by standards.
• Ensure all mis-en-place for Room Service is correctly prepared prior to opening hour of service.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Knowledge on menu prices and suggesting upselling when necessary.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Room Service Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following

• High school diploma or equivalent and at least 2-4 years experience in a full room-service outlet or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Fluent in Italian and English. I understand that additional languages are preferred.
• Eligible to work in Italy
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

The above is intended to provide an overview of the role and responsibilities for a Room Service Supervisor at Six Senses Rome It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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