Resort Representative Verona

Jet2.com; Verona; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading travel operator is seeking a Resort Customer Helper in Verona, Italy. The ideal candidate will provide exceptional customer service, assist during disruptions, and collaborate with internal and external teams. This position requires a local driver with a flexible schedule, as shifts may include weekends and early mornings. Experience in customer service is preferred but not essential. Join our dynamic team and contribute to creating memorable holiday experiences for our customers.

Servizi

Excellent Salary

Fully paid training and IT equipment

Career growth opportunities

Monthly 1‑to‑1 meetings

Competenze

• Must have right to work documents for Italy.
• Driver with access to own motorized vehicle.
• Ability to work flexible shifts including weekends.

Mansioni

• Provide award-winning customer service to create lasting impressions.
• Support customers during disruptions and emergencies.
• Assist Airport team during busy flight days.

Conoscenze

Customer service experience

Solution-oriented

Friendly and positive attitude

Comfortable using digital systems

Descrizione del lavoro

As a valued member of our Jet2holidays Resort team you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in‑house digital systems.

What do we offer you

In this role you will represent Jet2holidays as a Resort Customer Helper but will be employed by our third‑party agency who partner with us to deliver our service.

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1‑to‑1 meetings with your Team Leader
• Career growth across & Jet2holidays
• Weekly time off
• Monthly rosters shared in advance

What will I do

As a Resort Representative you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories – Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device you’ll provide award‑winning customer service that leaves a lasting impression. By sharing your local knowledge you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.
• Take Responsibility – Support our customers during any disruptions, emergencies or escalations in resort providing calm confident assistance when it matters most.
• Be Present – Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.
• Work as One Team – On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers journey.

What do I need

• Right to Work Documents – As our third‑party agency employ on local contracts you will already hold full right to work documents for Italy.
• Travel & Accommodation – You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.
• Flexibility – We aim to provide your roster 4 weeks in advance. Your roster can include early starts late finishes split shifts & weekend working. You will be required to support with any flight disruption serious emergencies in resort & customer escalations.
• Skills & Experience – Customer service experience is a plus but not essential. You must be solution orientated friendly & positive be confident and comfortable to use digital systems (on a tablet device)

What can I expect after I have applied

Once your application has been reviewed by our Talent Acquisition Team you’ll be invited to complete a short video interview. If successful you’ll progress to the final stage an in‑person interview with our Jet2holidays Destination Management team and third‑party agency.

Want to know more about the role Click the link below!

Jet2holidays Resort Customer Helper - Video

To meet some of our amazing team and for a peek into life at Jet2holidays follow our Facebook Page :

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Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1