Reservation Specialist

PT Chiringuito Del Kabron (El Kabron Bali); Sgonico; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading luxury beach club in Bali is seeking an enthusiastic Reservation Specialist to handle guest reservations and ensure a seamless booking experience. You will respond to inquiries, process reservations, and maintain knowledge of availability and rates, providing excellent customer service. The ideal candidate has experience in the hospitality industry, strong communication skills, and is proficient in reservation systems. Join our dynamic team in a fast-paced environment and help us deliver exceptional experiences.

Competenze

• Previous experience in a reservation or customer service role within the hospitality industry.
• Strong communication and interpersonal skills.
• Proficient in using reservation systems and computer software.
• Excellent attention to detail and problem-solving skills.
• Flexible and adaptable to multitask in a fast-paced environment.
• Fluency in English and Indonesian.

Mansioni

• Respond to reservation inquiries via phone, email, and online channels.
• Process reservations, modifications, and cancellations accurately.
• Maintain knowledge of table availability, rates, and promotional offers.
• Provide exceptional customer service to ensure guest satisfaction.
• Liaise with departments to coordinate guest arrivals and departures.
• Generate reservation reports and analyze data.

Conoscenze

Customer service

Communication skills

Attention to detail

Problem-solving

Fluency in English

Fluency in Indonesian

Strumenti

Reservation systems

Computer software

Descrizione del lavoro

About the role

We are seeking a skilled and enthusiastic Reservation Specialist to join our team at PT Chiringuito Del Kabron (El Kabron Bali). In this full-time position, you will be responsible for handling all aspects of guest reservations, ensuring a seamless booking experience for our customers. This is an exciting opportunity to work in the vibrant hospitality industry in the stunning location of Badung Bali.

What you'll be doing

• Responding to reservation inquiries via phone, email, and online channels in a timely and professional manner
• Accurately processing reservations, modifications, and cancellations
• Maintaining up-to-date knowledge of table availability, rates, and promotional offers
• Providing exceptional customer service to ensure guest satisfaction
• Liaising with other departments to coordinate guest arrivals and departures
• Generating reservation reports and analysing data to identify trends and optimise processes

What we're looking for

• Previous experience in a reservation or customer service role within the hospitality industry
• Strong communication and interpersonal skills, with the ability to provide excellent customer service
• Proficient in using reservation systems and computer software
• Excellent attention to detail and problem‑solving skills
• Flexible and adaptable, with the ability to work multi‑tasking in a fast‑paced environment
• Fluency in English and Indonesian, with the ability to communicate effectively in multiple languages an advantage

About us

El Kabron Bali is a leading luxury Beach Club in the heart of South Kuta Bali. We are known for our stunning ocean views, exceptional dining experiences, and unparalleled hospitality.

If you are interested in joining our team, please apply now.

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