Remote Italian Customer Success Manager (Cybersecurity)

XM Cyber; Remoto; EUR 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

A leading hybrid cloud security firm is seeking a Customer Success Manager in Milano, Italy. This role involves acting as a trusted advisor to customers, transforming their approach to security resilience. Key responsibilities include leading customer lifecycle management, enhancing retention rates, and facilitating effective communication between customers and internal teams. Candidates should have significant SaaS experience, strong problem-solving skills, and be fluent in both Italian and English. Join the team to drive measurable value and optimize customer experiences.

Competenze

• 7-10 years of hands-on Customer Success experience in SaaS, ideally cybersecurity.
• Strong technical background to communicate complex information simply.
• Track record of driving customer success and surpassing performance targets.
• Native-level Italian and professional level English required.

Mansioni

• Lead customer lifecycle and transform organizational management of exposure.
• Orchestrate communication between customers and internal teams.
• Drive retention through strategic alignment and proving value to customers.
• Oversee renewal processes ensuring high retention rates.

Conoscenze

Customer Success Management

Technical communication

Problem-solving

Relationship building

Presentation skills

Proactive learning

Multitasking

Negotiation skills

Native-level Italian

Professional English

Descrizione del lavoro

A leading hybrid cloud security firm is seeking a Customer Success Manager in Milano, Italy. This role involves acting as a trusted advisor to customers, transforming their approach to security resilience. Key responsibilities include leading customer lifecycle management, enhancing retention rates, and facilitating effective communication between customers and internal teams. Candidates should have significant SaaS experience, strong problem-solving skills, and be fluent in both Italian and English. Join the team to drive measurable value and optimize customer experiences.