Remote-First Customer Success Lead — Global Growth

The Flex; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading rental technology company is seeking a Customer Success Specialist to ensure a seamless rental journey for guests and landlords. This role involves guiding users through the Property Management System and resolving their concerns promptly. Ideal candidates should possess strong communication skills, experience in customer success, and empathy. The company values impact and global collaboration and offers competitive pay, with a remote-first working environment.

Servizi

Competitive compensation

Results-driven bonuses

Remote-first culture

Competenze

• Outstanding communication skills required for customer interaction.
• Prior experience in customer success or hospitality is essential.
• Ability to manage CRM and PMS tools confidently.

Mansioni

• Serve as the primary contact for guests and landlords.
• Guide new landlords through the PMS platform.
• Troubleshoot operational and technical issues efficiently.
• Track satisfaction metrics and gather customer feedback.
• Collaborate with cross-functional teams to enhance processes.
• Identify upselling opportunities to enhance guest experiences.

Conoscenze

Exceptional written and verbal communication skills

Experience in customer success, hospitality, or property management

Confidence using CRM systems, PMS tools, and digital support platforms

Strong problem‑solving, time management, and organizational skills

High emotional intelligence: empathy, patience, and composure under pressure

Fluency in English (French or other languages are a strong plus)

Descrizione del lavoro

A leading rental technology company is seeking a Customer Success Specialist to ensure a seamless rental journey for guests and landlords. This role involves guiding users through the Property Management System and resolving their concerns promptly. Ideal candidates should possess strong communication skills, experience in customer success, and empathy. The company values impact and global collaboration and offers competitive pay, with a remote-first working environment.