Quality Claim Engineer

Bosch Group; Pisa; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading engineering firm in Pisa seeks a Quality Claim Engineer to manage customer quality claims, ensuring high product standards and customer satisfaction. The ideal candidate will have at least 5 years of relevant experience and a degree in engineering. This full-time role offers a chance to work closely with various departments, focusing on continuous improvement and quality assurance.

Competenze

• 5 years of experience in Quality After-Sales, Production, or Technical Support.
• Proven experience in managing customer complaints and technical problem-solving.
• Fluent in English; other languages are a plus.

Mansioni

• Receive, analyze, and manage customer quality claims professionally.
• Prepare and maintain detailed technical reports.
• Coordinate corrective actions across departments.
• Collaborate with Production and R&D teams.
• Maintain proactive communication with customers.

Conoscenze

APQP

Quality Assurance

Six Sigma

ISO 9001

PPAP

Minitab

Root cause Analysis

ISO 13485

Quality Systems

Quality Management

AS9100

Manufacturing

Formazione

Degree in Engineering (Mechanical, Industrial, Materials)

Strumenti

SAP

Salesforce

Descrizione del lavoro

Overview

The Quality Claim Engineer is responsible for managing customer quality claims ensuring proper root cause analysis coordinating corrective and preventive actions and maintaining high standards of product quality and customer satisfaction. The role acts as a key interface between the customer and internal departments supporting continuous improvement initiatives.

Responsibilities

• Receive, analyze, and manage customer quality claims in a timely and professional manner.
• Prepare and maintain detailed technical reports.
• Coordinate and monitor corrective and preventive actions across departments.
• Collaborate closely with Production, R&D, Quality Assurance, Logistics, and After-Sales teams.
• Maintain clear and proactive communication with the customer throughout the claim resolution process.
• Support internal and external quality audits.
• Analyze claim trends and KPIs to identify recurring issues and propose improvements.
• Participate in Continuous Improvement Programs.

Qualifications

• Education: Degree in Engineering (preferably Mechanical, Industrial, Materials or similar).
• Experience: 25 years of experience in a similar role within Quality After-Sales, Production or Technical Support.
• Proven experience in managing customer complaints and technical problem-solving.
• Technical Skills: Good understanding of manufacturing processes and materials. Familiarity with ERP systems and QMS platforms (e.g., SAP, Salesforce, ISO 9001).
• Languages: Fluent English; other languages are a plus.
• Soft Skills: Strong communication and interpersonal skills; Customer-oriented mindset with high attention to detail; Ability to work independently and manage priorities under pressure; Team player with a proactive and flexible approach.

Additional Information

If you feel confident in the position, don't hesitate to apply.

Take a look!

Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class.

Remote Work

Employment Type: Full-time

Key Skills

APQP, Quality Assurance, Six Sigma, ISO 9001, PPAP, Minitab, Root cause Analysis, ISO 13485, Quality Systems, Quality Management, AS9100, Manufacturing

Experience

years

Vacancy

1