Premium Italian Customer Experience Specialist

EU Best Jobs; Lazio; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency in Italy seeks a Customer Service Representative to deliver exceptional support. Candidates must be fluent in Italian and English, with experience in premium brands preferred. The role includes troubleshooting, feedback analysis, and ensuring customer satisfaction. Relocation support is provided, including flight tickets and accommodation. A bachelor's degree is preferred as well as strong communication and interpersonal skills.

Servizi

Competitive monthly salary (14 salaries per year)

Health care benefits

Free online Greek language courses

State-of-the-art working environment

Competenze

• Previous experience in customer service ideally in a premium or luxury brand.
• Familiarity with CRM systems is a plus.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Collect and analyze customer feedback.
• Escalate cases and follow up for satisfaction.
• Manage customers with a premium experience.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor’s degree

Descrizione del lavoro

A leading recruitment agency in Italy seeks a Customer Service Representative to deliver exceptional support. Candidates must be fluent in Italian and English, with experience in premium brands preferred. The role includes troubleshooting, feedback analysis, and ensuring customer satisfaction. Relocation support is provided, including flight tickets and accommodation. A bachelor's degree is preferred as well as strong communication and interpersonal skills.