Operations Specialist

Ai Kosmo - Your Hotel Digital Concierge; Campania; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Una startup innovativa nel settore dell'ospitalità cerca un Operations Specialist per gestire onboarding, campagne email e relazioni con i clienti. Si richiedono ottime capacità comunicative in italiano e inglese, esperienza nel settore e un atteggiamento proattivo. Offriamo un ambiente di lavoro flessibile e opportunità di crescita professionale.

Servizi

Opportunità di crescita professionale

Ambiente flessibile

Responsabilità reale nel lavoro

Team giovane e motivato

Competenze

• Esperienza lavorativa nel settore dell'ospitalità.
• Capacità di rispettare le scadenze.
• Attitudine proattiva e imprenditoriale.

Mansioni

• Creare dimostrazioni personalizzate.
• Gestire le chiamate di onboarding con nuovi clienti.
• Monitorare le campagne di email marketing.
• Mantenere relazioni con i clienti tramite follow-up regolari.

Conoscenze

Conoscenza del settore dell'ospitalità

Ottime capacità organizzative

Attenzione ai dettagli

Ottime capacità comunicative

Flessibilità e adattabilità

Capacità di lavoro autonomo e in team

Proattività e iniziativa

Proficienza in italiano

Fluente in inglese

Strumenti

CRM o strumenti di gestione clientela

Strumenti di email marketing

Descrizione del lavoro

Overview

APPLY ONLY IF YOU SPEAK FLUENT ITALIAN

DO NOT APPLY IF YOU DON'T HAVE A PROFILE PICTURE

You work in hotels and want to bring your experience to a company? This is the role for you!

Think you’re the right fit for this role? Apply and show us what you’ve got!

Full-time contract with flexible hours

Fully Remote (with at least one monthly in-person meeting)

We are a fast-growing, innovative startup looking for a dynamic Operations Specialist to join our team! If you\'re organized, flexible, and eager to grow in a fast-paced environment, this might be the right role for you. Keep reading!

Responsibilities

• Create personalized demos.
• Manage onboarding calls with new clients.
• Monitor and manage cold email marketing campaigns.
• Maintain client relationships through regular follow-ups.
• Perform quality checks on our products.
• Handle first-level support requests.
• Take care of back-office tasks.
• Additional responsibilities based on your skills and interests.

Qualifications

• Knowledge and experience in the hospitality industry.
• Excellent organizational and time management skills.
• Strong attention to detail and ability to work accurately.
• Outstanding written and verbal communication skills.
• Flexibility and adaptability in a dynamic startup environment.
• Ability to work independently as well as in a team.
• Ability to meet deadlines.
• Proactive attitude and willingness to take initiative.
• Native-level proficiency in Italian.
• Ability to speak fluent English.
• Located in or near Northern Italy.

Useful Skills (Not mandatory but appreciated)

• Experience using CRM or customer management tools.
• Basic knowledge of email marketing tools.
• Experience in managing marketing campaigns.

Optional Skills (Nice to have)

• Interest in the field of artificial intelligence and the hospitality industry.
• Basic graphic design skills to improve support materials.

Soft Skills

• Proactivity in solving problems and suggesting improvements.
• Adaptability and flexibility to work in a fast-changing environment.
• Ability to quickly learn new tools and technologies.
• Strong customer focus and ability to build solid relationships.
• Self-discipline needed for remote work, and open to regular in-person meetings.

What We Offer

• Plenty of room for professional growth.
• Flexible environment that supports remote work.
• Opportunity to learn and work with modern technologies.
• Real responsibility : your work truly matters here!
• Young, friendly, and motivated team

Ready to transform hospitality industry with us? Send us your CV!