Onboarding lead

Arke; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A tech company specializing in operational systems is seeking an Onboarding Lead to drive customer implementations from start to finish. You will manage processes and ensure timely onboarding across diverse manufacturing clients while building scalable onboarding solutions. Ideal candidates have experience in ERP systems, strong project management abilities, and the capacity to communicate effectively with clients. This full-time role offers a salary range of €40k to €60k plus stock options and allows for remote work with occasional visits to the Milan office.

Competenze

• Experience leading implementations of ERP, WMS/MES, PLM, OMS, or workflow automation platforms.
• Ability to turn messy inputs into clean workflows.
• Comfortable with APIs, data models, triggers, and integrations.

Mansioni

• Lead customers from 'signed' to 'live' with a structured onboarding plan.
• Map chaotic processes into clean workflows.
• Collect and structure customer data.

Conoscenze

Experience leading implementations of complex operational systems

Strong ability to structure chaos

Technically fluent with APIs and data models

Project-management excellence

Product-oriented thinker

High ownership

Clear communicator

Comfortable in high-intensity environments

Ability to challenge customers with empathy

Descrizione del lavoro

About arke

We raised €1.7 M in an international pre‑seed round to build Arke: the intelligent operating system for companies that make and move physical products.

We unify the entire operational cycle – from sales order to shipment – with a single platform used by the entire company.

With Arke, manufacturers and distributors can :

• Manage their product catalogue, BOMs, and inventory
• Plan and execute procurement and production

Coordinate every stakeholder involved in fulfillment

Every day, Arke tells companies exactly what they should be doing next to ensure sales orders are delivered on time, production runs efficiently, working capital and inventory value are optimized.

Arke turns chaotic workflows into confident action. We unlock smarter, faster, more resilient operations for the companies that move GDPs.

The role

You’ll join a small, fast‑moving team where you own onboarding end‑to‑end — from understanding a customer’s messy processes to getting them live on Arke in just a few weeks.

You won’t just run onboarding: you’ll build the onboarding engine that will scale across dozens of manufacturing companies.

You’ll be the bridge between customers, product, and engineering. What you design will directly shape how manufacturers work, make decisions, and run their operations.

What you’ll do

• Lead customers from "signed" to "live" with a clear, structured onboarding plan
• Map chaotic processes into clean workflows and define a realistic V1
• Collect and structure customer data (products, BOMs, inventory, orders)
• Translate customer needs into crisp, actionable requirements for engineering
• Configure first workflows and automations together with the product team
• Build templates, checklists, and processes that make onboarding predictable
• Run weekly check‑ins, keep customers accountable, and unblock issues fast
• Turn patterns into repeatable components that improve future onboardings

We’re looking for

• Experience leading implementations of complex operational systems — ERP, WMS / MES, PLM, OMS, APS, or workflow automation platforms
• Strong ability to structure chaos — you turn messy inputs into clean workflows
• Technically fluent: comfortable with APIs, data models, triggers, and integrations
• Project‑management excellence: you keep timelines, owners, and priorities clear
• Product‑oriented thinker who can write clear requirements and spot patterns
• High ownership — you don’t wait for direction, you bring solutions
• Clear communicator who keeps customers guided, informed, and confident
• Comfortable working in a high‑intensity environment where speed and clarity matter
• Ability to challenge customers with empathy and firmness

Nice to have

• Background in manufacturing, supply chain, or operations‑heavy environments
• Background as a software developer or data scientist
• Experience in digital transformation or workflow design

Compensation & commitment

Starting range: €40k to €60k + meaningful stock options, based on experience and our interview process.

Full‑time, remote‑friendly, with optional in‑person time in our Milan office. In‑person visits to customers required.

How to apply

Please send your CV / Resume and relevant links to [e-mail], using the subject line format : Onboarding Lead Application - [Your Name].