Omnichannel Operations Specialist – E‑commerce Excellence

JIL SANDER; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

An international luxury brand in Milan is seeking an Omnichannel & Operations Account to support e-commerce activities. The ideal candidate will manage operations across e-commerce channels, oversee customer care, and improve online customer journeys. A degree and experience in e-commerce operations are required, along with strong analytical and communication skills. Passion for fashion is a plus.

Competenze

• Minimum 2 years of experience in e-commerce operations within an international and fast-paced environment.
• Good understanding of e-commerce platforms and tools.

Mansioni

• Manage daily operations for e-commerce channels.
• Oversee Customer Care activities.
• Supervise digital projects with providers.
• Conduct market research for packaging suppliers.
• Maintain e-commerce operational guidelines.
• Provide support for omnichannel systems.
• Monitor store order processes and report KPIs.
• Conduct visits to central warehouses.
• Monitor backlog orders for improvement.

Conoscenze

Organizational skills

Analytical skills

Problem-solving

Collaboration

Communication skills

Formazione

Degree in Business, Economics, Data Science, Supply Chain, or related fields

Strumenti

SFCC

PSP

OMS

WMS

ERP

Adobe Analytics

Descrizione del lavoro

An international luxury brand in Milan is seeking an Omnichannel & Operations Account to support e-commerce activities. The ideal candidate will manage operations across e-commerce channels, oversee customer care, and improve online customer journeys. A degree and experience in e-commerce operations are required, along with strong analytical and communication skills. Passion for fashion is a plus.