Night Manager - EMEA

Hilton Worldwide, Inc.; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company is seeking a Night Manager to oversee the night-time supervision of the Front Office Team at their Rome location. The successful candidate will ensure that team members are prepared to deliver exceptional guest experiences while managing the front office operations. Strong leadership skills, IT proficiency, and previous supervisory experience in the hotel industry are essential. This full-time position offers the chance to be part of a dynamic team committed to high service standards.

Competenze

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency.
• Excellent leadership and communication skills.
• Ability to manage and resolve issues.

Mansioni

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for guests.
• Maximise room occupancy and promote hotel services.
• Conduct Health and Safety Checks and Night Walks.

Conoscenze

Leadership

Customer Service

IT Proficiency

Interpersonal Skills

Resilience

Flexibility

Descrizione del lavoro

Job Description - Night Manager - EMEA (HOT0C3U6)

Job Number:

HOT0C3U6

Work Locations:

Hilton Rome Eur La Lama Viale Europa 287 Rome 144

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office