Night Auditor - Tenuta di Artimino Member of Melià Collection - ()

Meliá Hotels International; Carmignano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Tuscany is seeking a Night Auditor for their Tenuta di Artimino property. This role involves managing Front Office operations during the night shift, performing financial audits, and ensuring exceptional guest service. The ideal candidate should have experience in hospitality, a keen eye for detail, and the ability to assist guests with a friendly demeanor. This position offers various employee benefits including discounts and excellent training opportunities.

Servizi

Excellent discounts through My Melia Reward

Development and advancement opportunities

Training through eMelia

Meal Vouchers

Social events focused on diversity and inclusion

Competenze

• 1-year experience in a similar position in a hotel/resort.
• Ability to work various shifts including nights, weekends, and/or holidays.
• Strong numerical accuracy.

Mansioni

• Check-in and check-out hotel guests in a timely manner.
• Process all payments according to established procedures.
• Perform nightly financial audits and reconcile accounts accurately.
• Monitor property security and respond to guest inquiries promptly.
• Respond to guest complaints and ensure total guest satisfaction.

Conoscenze

Fluent in English

Attention to detail

Interpersonal relationships

Strumenti

PMS systems (Opera or similar)

Descrizione del lavoro

Empresas : Meliá Hotels International

We are looking for Night Auditor - Tenuta di Artimino Member of Melià Collection

Seasonal Job - March to October

Staff House Available

Job Summary

To manage properly all the activities related to the Front Office Department during the night shift, ensuring smooth operations and accurate financial reporting.

What will I be doing?

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, and provide information on hotel services and room location.
• Perform nightly financial audits and reconcile accounts accurately.
• Monitor property security and respond to guest inquiries promptly.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints and make service recovery gestures to ensure total guest satisfaction.
• Perform other duties as assigned.

What are we looking for?

• Candidate must be available to work various shifts including nights, weekends, and / or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a similar position in a hotel / resort.
• Strong attention to detail and numerical accuracy.
• Passionate for hospitality and with a strong attitude to interpersonal relationships.
• Knowledge of PMS systems (Opera or similar) is an advantage.

Join us! Your benefits

• Excellent discounts through our global program My Melia Reward for you, your family, and your friends.
• Many development and advancement opportunities as part of our global Melia Hotels International family.
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We're Social!" is one of our values.
• Restaurant Tickets - Meal Vouchers.