Brand Ambassador

Odity; Lazio; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand consultancy in Italy is seeking a Brand Ambassador with fluency in German to enhance customer relations. You will assist Italian and international clients through various communication channels while providing e-commerce support. The ideal candidate should possess a customer care attitude, great empathy, and an enthusiasm for luxury fashion. This full-time position requires 40 hours a week on shifts, and candidates must pass a language test during the interview process.

Competenze

• Experience in customer relations and support in e-commerce, fashion, and luxury sectors.
• Strong enthusiasm for fashion and international luxury brands.
• Fluent communication in German, with a language test required.

Mansioni

• Manage customer relations with Italian and international customers.
• Provide e-commerce and after-sales support to assist online purchases.

Conoscenze

Fluent German (B2/C1)

Customer care attitude

Excellent communication skills

Empathy

Strumenti

Microsoft Office

Descrizione del lavoro

Overview

We support the brands that trust us to take care of their greatest wealth: their customers. We are a multicultural team of 1,500 employees based in 10 offices around the world, working with more than 350 brands in luxury, lifestyle, fashion, automotive, insurance, banking and media sectors. We are looking for a highly skilled BRAND AMBASSADOR Luxury German to join our team. The ideal candidate has a strong attitude for customer care, is fluent in languages, empathetic by nature, and is a fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Responsibilities

• Customer relations with Italian and international customers through phone, chat and e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Qualifications

• Languages: German (B2 / C1)
• Experience in customer relations and support in e-commerce, fashion and luxury sectors
• Good knowledge of the main IT tools, specifically Microsoft Office applications
• Targeted and continuous training on Luxury Brands; language skills for ongoing growth in the luxury world
• A language test will be carried out in the initial phase of the interview

Contract & Location

• Contract: Full time 8 hours per day (40 hours per week) on shifts, 5 days a week
• Location: Milano, Lombardia, Italia