Italian-Speaking Customer Expert Remote from Greece

EU Best Jobs; Modena; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Service Representative in Modena, Italy. The role involves delivering exceptional service and supporting customers through premium experiences. Ideal candidates will have strong Italian and English skills, and experience in high-end customer service. The company offers competitive monthly salaries, relocation support to Greece, and extensive training opportunities.

Servizi

Competitive monthly salary

Health care benefits

Free online Greek language courses

Professional growth & development opportunities

State-of-the-art premises

Competenze

• Previous experience in customer service ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Analyze customer feedback.
• Manage customers with a premium experience.
• Meet performance targets and quality standards.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Familiarity with CRM systems

Formazione

Bachelor’s degree preferred

Descrizione del lavoro

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation support, and house searching process).
• Competitive monthly salary (14 salaries per year).
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type: Full Time

Experience: years

Vacancy: 1