Italian Customer Support - Remote from Greece

PlanetJobs; Catania; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency in Catania is seeking a Customer Support Specialist to interact with customers through various channels and assist with troubleshooting mobile devices. Ideal candidates will be fluent in Italian, possess strong communication skills, and have prior experience in customer support. The role offers relocation support and a competitive salary package.

Servizi

Relocation support

Competitive monthly salary

Health care benefits

Free online Greek language courses

Competenze

• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS is preferred.

Mansioni

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure they close efficiently.
• Provide troubleshooting for mobile devices.
• Set-up repairs for hardware-related issues.
• Escalate unresolved cases to 2nd level support.

Conoscenze

Fluency in Italian

Great communication skills

Strong troubleshooting skills

Intermediate English

Descrizione del lavoro

Overview

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in Italian
• Intermediate English
• Familiarity with iOS and / or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support : Flights, accommodation & housing assistance, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.