IT Technician

Hemmersbach; Anagni; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT services company in Italy is seeking a proactive Onsite Technician to deliver hands-on technical support to end users. The role entails resolving diverse issues related to hardware, software, and networking in a professional manner. Candidates should have over 2 years of experience in deskside support and be fluent in both English and Italian. This position offers a fixed-term contract with potential for permanency and various employee benefits.

Servizi

Buddy program

Internal career development program

Onboarding program

Meal Voucher

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Experience in OS, Apps and H/W installation and troubleshooting.
• Familiar with ticketing systems.

Mansioni

• Provide in-person technical support for end users.
• Install, configure, image, and reimage devices.
• Troubleshoot and support peripherals.

Conoscenze

Customer-oriented approach

Good communication skills

Knowledge of Windows 10

MS Office suite

Familiar with ticketing system

Good English

Good Italian

Descrizione del lavoro

Role

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

• Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments
• Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users/customers onsite.
• Follow established processes for hardware disposal and secure data destruction.

Location: Scoppito (L'Aquila - fully onsite)

Employment contract: 1-year fixed-term (with the possibility of transformation into permanent)

Requirements

• 2+ years of experience as a Deskside Support Technician
• Good knowledge of Windows 10, MS office suite & 0365
• Familiar with ticketing system
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Good English and Italian language
• Customer-oriented approach
• Good communication skills

Benefits

• Buddy program
• Internal career development program
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.