Ingegnere supporto sul campo

ADS BIOTEC INC; Torino; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer of lab automation instruments is seeking a Field Support Engineer based in Italy. This remote position will involve providing vital customer support to cytogenetic laboratories across Europe, including emergency repairs and maintenance visits. Travel throughout Italy and other European countries is essential. Candidates should have a technical qualification, be fluent in English, and possess strong customer service and communication skills. A clean driving license is required.

Servizi

Salary and benefits package commensurate with experience

Flexible working conditions

Competenze

• Minimum of 2 years relevant work experience required.
• Prior customer or field-related experience beneficial.
• Biological background in cytogenetics is an asset.

Mansioni

• Provide excellent customer support remotely and on-site.
• Perform emergency repairs and firmware/hardware upgrades.
• Document work per ISO quality system guidelines.

Conoscenze

Mechanical aptitude

Customer service skills

Fluent in English

Problem-solving skills

Organizational skills

Communication skills

Formazione

Degree or certificate in electro-mechanical or Biomedical specialty

Strumenti

MS Office applications

Remote application software

Descrizione del lavoro

Who are we

ADS Biotec are a leader in the manufacture and supply of Lab Automation Instruments for the cytogenetic analysis market. Our customers include prominent hospitals and clinical labs around Europe and the world. The European support team is field based, with the primary office in the UK, and our service team located in several countries. We additionally have customers and support staff located in the US & Japan.

The Position

We currently seek qualified individuals for the role of Field Support Engineer to join our European Service & Support team and to be based in ITALY . The role will be a home office based, field service position, to support customer cytogenetic laboratories in the use and maintenance of our automated sample-preparation devices.

Responsibilities

You will provide and maintain an excellent customer support relationship. You will provide remote assistance and on-site support services together with annual maintenance visits, perform emergency repairs, firmware & hardware upgrades. You will document work to our ISO quality system’s guidelines in preparing field reports that track all works carried out, using our online CRM reporting software.

In this remote - based role you will need to arrange your own travel throughout Europe, controlling cost efficiently. The role will involve frequent travel within Italy and around Europe, both driving and flying which will make up a major portion of your work time.

You will support all of our European customer base, however, the focus countries for this role include Italy , Central Europe, and The Nordic regions. There will also be regular training trips to our UK support centre.

Job Requirements

• A high mechanical aptitude with a technical qualification within either an electro-mechanical or Biomedical specialty degree or certificate.
• A biological background with exposure to cytogenetics would be an asset.
• Fluent in English language & excellent written English skills are essential.
• French language skills highly preferred.
• Minimum of 2 years relevant work experience.
• Prior customer related or field related experience is beneficial in this role.
• Excellent communication and customer service skills.
• Familiar with MS office applications and use of remote application software.
• Ability to work independently, showing initiative as well as work as part of a team.
• Demonstrated organizational skills, able to handle multiple tasks simultaneously.
• Arrange travel in a cost-effective manner.
• Good problem-solving skills.
• A clean, full driving license.
• Salary and benefits package commensurate with experience.