ICT System Engineer - HelpDesk Supporto – 2° Livello

Secure Online Desktop - fornisce servizi Cloud Computing con i modelli IaaS, BaaS e SaaS.; Reggio Emilia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Una azienda leader nel settore IT è alla ricerca di un ICT System Engineer a Reggio Emilia. Il candidato si occuperà della gestione e supporto dei sistemi client Windows, garantendo sicurezza e prestazioni. Sono richieste competenze in Microsoft OS, automazione d'ufficio, e capacità analitiche. Offriamo un ambiente professionale, crescita professionale e collaborazione a lungo termine.

Servizi

Ambiente altamente professionale

Opportunità di crescita professionale

Collaborazione a lungo termine

Competenze

• Minimo 2 anni di esperienza in ruoli simili.
• Buona conoscenza di Microsoft Windows OS e suite Microsoft Office.
• Ottime capacità di comunicazione telefonica.

Mansioni

• Gestire e supportare sistemi client Windows.
• Garantire sicurezza, conformità e prestazioni.
• Documentare e segnalare attività con precisione.

Conoscenze

Sistemi operativi Microsoft

Automazione d'ufficio

Analisi e risoluzione problemi

Sicurezza degli endpoint

Data Loss Prevention

Patch Management

Layer di sicurezza

Conoscenza della lingua inglese

Strumenti

Gruppo Politica Microsoft

Google Suite for Business

McAfee ePO

Landesk/Ivanti Endpoint Manager

Descrizione del lavoro

Job Information

• Date Opened: 04/12/2022
• Job Type: A tempo pieno
• Industry: Bancario
• Work Experience: 1-3 anni
• City: Reggio Emilia
• State/Province: Reggio Emilia
• Country: Italia
• Zip/Postal Code: 42100

About Us

Cyberfero is a Managed Security Service Provider (MSSP) specializing in providing comprehensive security solutions for businesses of all sizes. As a trusted partner, we offer a broad range of security services designed to protect your organization from cyber threats, data breaches and other security risks.

Job Description

Secure Online Desktop (primary growing company, leader in IT services) is selecting an ICT System Engineer for its client N.1 ICT system in Reggio Emilia. The engineer will manage and support Windows client systems, ensuring security, compliance, and performance.

Requirements

• ICT System Engineer with knowledge of Microsoft operating systems (focus on client systems).
• Proficiency in office automation and individual productivity tools.
• Understanding of Microsoft Group Policy mechanisms.
• Knowledge of Google Suite for Business.
• Analytical and troubleshooting skills for client workstation issues.
• Experience with Endpoint Security, threat protection, virus analysis.
• Experience with Data Loss Prevention on client machines.
• Experience with Software Distribution, Patch Management, System Compliance.
• Autonomous planning, execution, and management of evolving client activities.
• Capability to document and report activities precisely.
• English language proficiency adequate for interaction with Microsoft, McAfee, Ivanti, etc.

Additional Knowledge (Preferred)

• Landesk/Ivanti Endpoint Manager platform.
• McAfee ePO platform (antivirus, firewall, encryption, DLP).
• FireEye HX platform.
• Microsoft MDT deployment.
• OS Deployment topics.
• Programming skills.
• SQL for data analysis queries.

Soft Skills

Excellent problem solving, client communication, precision, reliability, punctuality, coordination, and teamwork for information exchange on detected failures.

Qualifications

• Minimum 2 years of experience in similar roles.
• Good knowledge of Microsoft Windows OS and Microsoft Office suite.
• Strong telephone communication skills.
• Ability to clarify user expectations.
• Ability to integrate new technical information.
• Analytical problem resolution skills.

Offer

• Legal employment framework.
• Highly professional environment.
• Professional growth opportunities.
• Long‑term collaboration after probation period.
• Compensation commensurate with experience.

Location

Reggio nell'Emilia (Italia)