Hotel Director

Royal Caribbean Group; Varese; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading cruise line is seeking a Hotel Director to oversee onboard hotel operations, ensuring optimal performance across all departments. The ideal candidate will have over five years of senior leadership experience in a luxury hotel or cruise environment. Strong communication, problem-solving, and interpersonal skills are essential, along with a relevant degree or equivalent experience.

Competenze

• Minimum of five years' experience as a senior leader in luxury hotel or cruise industry.
• Ability to lead in a culturally diverse environment.
• Knowledge of business planning and human resources functions.

Mansioni

• Oversee all Hotel Operations functions onboard.
• Drive and maximize positive results on KPIs.
• Manage day-to-day operations of all departments within Hotel Operations.

Conoscenze

Communication skills

Problem-solving skills

Decision-making skills

Interpersonal skills

Leadership skills

Customer service knowledge

Computer software skills

Formazione

Bachelor's degree in hospitality management, business administration, or related field

Descrizione del lavoro

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company-based targets and Key Performance Indicators (KPIs). The Hotel Operations Department includes Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day-to-day operation and performance of all departments within Hotel Operations.

Qualifications:

• Minimum of five years’ experience as a senior leader in a luxury (4 / 5-star) hotel or cruise industry environment.
• Exceptional communication, problem-solving, decision-making, and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques, and production methods.
• Knowledge of principles and processes for providing personalized services, including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function.
• Ability to lead teams positively and productively by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or equivalent on-the-job experience.
• Intermediate computer software skills required.