Hostess-Host

CARDO ROMA, AUTOGRAPH COLLECTION; Roma; In loco; EUR 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

An upscale establishment in Rome is seeking a Hostess/Host to provide exceptional service to guests. This role involves greeting and seating customers, managing reservations, and ensuring a pleasant dining experience. The ideal candidate will possess strong organizational and communication skills, have a minimum of 2 years' experience in a similar role, and demonstrate excellent customer service abilities.

Competenze

• Minimum 2 years of experience as a Hostess or similar role.
• Solid organizational skills and ability to communicate clearly.
• Ability to work shifts and manage reservations efficiently.

Mansioni

• Welcome guests and escort them to their dining areas.
• Provide menus and manage customer inquiries.
• Monitor waiting lists and coordinate with wait staff.

Conoscenze

Organizational skills

Customer service skills

Communication skills

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Job Title: Hostess / Host

Reports directly to: Food and Beverage Manager

Overall Job Purpose

Maintaining a friendly, approachable attitude is crucial in this position. A Hostess, or Host, works in the food and beverage industry welcoming guests to an establishment. Their duties include greeting customers upon their arrival, ushering these patrons to designated tables, and introducing them to their Server. They also help provide an enjoyable dining experience by ensuring that customers have everything they need.

Qualifications & Skills

• High School Diploma or equivalent required
• Solid organizational and people skills to ensure our guests have a positive dining experience from arrival to departure. Availability to work in shifts is also necessary.
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills to monitor the entire dining and bar area
• Availability to work in shifts as needed

Candidate Profile: Education and Experience

• At least 2 years of previous work experience as a Hostess

Principal Accountabilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter / Waitress’s name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention
• Answer incoming calls and address customers’ queries
• Assist wait staff as needed