Healthcare Senior Quality Assurance Manager

United Parcel Service of America, Inc.; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading logistics company is seeking a HC Senior Quality Assurance Manager to oversee healthcare logistics operations in Italy. This role involves managing quality policies, ensuring compliance, leading a QA team, and developing Standard Operating Procedures. The ideal candidate has extensive experience in quality assurance within the healthcare sector and strong leadership skills. Fluency in English and Italian is mandatory, and the position is based in Milan or Rome.

Competenze

• Mandatory experience in the logistics sector.
• Extensive background in Quality Assurance within healthcare or pharmaceutical organizations.
• Proven experience managing large teams.
• Fluent in English and Italian, both written and spoken.

Mansioni

• Lead and oversee the Healthcare QA function across logistics operations in Italy.
• Manage the QA team and drive compliance with standards.
• Oversee the development of Standard Operating Procedures.
• Directly handle internal audits and client consultations.

Conoscenze

Experience in the logistics sector

Leadership skills

Communication skills

Stakeholder management

Knowledge of healthcare quality systems

Regulatory inspections

Validation processes

Descrizione del lavoro

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Job Description

Are you ready to play a key role in shaping the future of healthcare logistics and compliance? As a HC Senior Quality Assurance Manager, you’ll operate at the intersection of strategy, regulation, and innovation‑driving excellence, ensuring compliance, and enabling growth in a dynamic, high‑impact environment.

The Healthcare Quality Assurance Senior Manager communicates and manages quality policy and objectives and reports on the overall effectiveness of the Supply Chain Solutions (SCS) healthcare quality program across Italy.

He / She collaborates with Operations to ensure the smooth implementation of new healthcare business and maintains knowledge of quality and regulatory agency rules and regulations to communicate compliance requirements.

The Healthcare QA Senior Manager manages the documentation and training of operating procedures and regulatory topics, risk minimization of storing, distributing and transporting healthcare products, and audits and facility or system validations (i.e., reliable proof that systems and equipment perform to defined specifications). He / She may manage the document control process, order‑to‑cash, QA support, risk assessment and training. This position oversees managers and supervisors.

Key Responsibilities

• Lead and oversee the Healthcare QA function across logistics operations in Italy.
• Act as the country‑level owner of the healthcare quality program, ensuring consistent application of standards and regulatory compliance.
• Manage internal group consultations, training, investigations, and problem solving related to healthcare quality issues to ensure compliance with applicable rules and regulations.
• Oversee the development and revision of Standard Operating Procedures (SOPs) and work instructions, ensuring agency regulations are incorporated and proper procedures are followed by IT, Operations, and Order‑to‑Cash personnel across geographic locations.
• Directly manage and develop the QA team.
• Ensure that client product types and service requirements are correctly identified to determine applicable regulations.
• Manage the information gathering, scheduling, preparation, and distribution of reports in support of internal and client audits.

Experience & Qualifications

• Mandatory experience in the logistics sector
• Extensive background in Quality Assurance within healthcare, pharmaceutical, medical device, or healthcare logistics organizations.
• Proven experience managing large teams
• Strong knowledge of healthcare quality systems, regulatory inspections, and validation processes.
• Excellent leadership, communication, and stakeholder management skills.
• Fluent English and Italian (written and spoken).

Location: Milan or Rome

UPS is committed to equality, respect, and creating a workplace free from discrimination, harassment, and retaliation.

Employee Type : Permanent