Head Waiter - Palazzo Cordusio Gran Melià Hotel

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan is seeking a Restaurant Supervisor responsible for delivering high-level service and guiding the team. Candidates should have at least 2 years as a waiter and experience in a supervisory role. Duties include overseeing service standards, managing guest interactions, and maintaining quality assurance in service delivery. This role offers opportunities for personal and professional growth within a supportive and diverse team environment.

Servizi

My MeliáRewards

Flexible compensation and discounts

Competenze

• Minimum 2 years as a waiter; ideally 1 year in a supervisory or head waiter role.
• Fluency in local language and English; knowledge of an additional language is a plus.

Mansioni

• Coordinate and deliver high-level service within the restaurant.
• Supervise and support the team based on supervisor directives.
• Ensure accurate and timely service while following SOPs.
• Respond effectively to guest feedback and complaints.

Conoscenze

Leadership

Teamwork

Attention to detail

Organizational ability

Guest focus

Formazione

Secondary education or higher

Hospitality training

Descrizione del lavoro

Area: Food & Beverage

Location: Milano, IT

The world is yours with Meliá

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

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MISSION

Responsible for coordinating and delivering high-level, courteous service within the restaurant. Ensures that service standards are consistently met, guiding the team to present food and beverages accurately and professionally. Aims to exceed guest expectations, ensuring satisfaction, loyalty, and recognition of the hotel's service excellence.

RESPONSIBILITIES

Supervise and support the team in accordance with supervisor directives and hotel standards.

Oversee the readiness and proper use of all service equipment and supplies.

Maintain a polished, professional, and approachable demeanor at all times.

Ensure accurate and timely service, strictly following SOPs.

Check orders for accuracy and presentation before delivery.

Respond to guest feedback effectively and elevate complex issues when necessary.

Uphold hotel policies regarding punctuality, appearance, and conduct.

Lead by example during service and actively participate in briefings and training sessions.

CUSTOMER EXPERIENCE & SAFETY

Foster personalized interactions, anticipating and responding to guest needs.

Manage guest complaints promptly, involving supervisors when needed.

Actively promote the hotel’s offerings, experiences, and signature events.

Ensure adherence to all health, safety, and hygiene protocols by the service team.

REQUIREMENTS

Education: Secondary education or higher. Hospitality training preferred.

Languages: Local language and fluent English; knowledge of a third language is an asset.

Skills: Leadership, teamwork, attention to detail, organizational ability, guest focus.

Experience: Minimum 2 years as a waiter; 1 year in a supervisory or head waiter role preferred.

CONTRACT

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.

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