Guest Relations, Zelo Restaurant

Four Seasons; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel group in Milan is looking for a Host(ess) to provide exceptional guest experiences at the Zelo Restaurant. The role involves welcoming guests, managing the dining area, and ensuring cleanliness and table setups. Candidates should possess 1-2 years of experience in a Food & Beverage outlet, preferably in a luxury hotel, and must be fluent in English and Italian. This position offers a fixed term contract with competitive salary and various employee benefits.

Servizi

Competitive salary

Comprehensive benefits package

Excellent training and development opportunities

Complimentary dry cleaning for employee uniforms

Meals available at employee restaurant

Employee recognition programs

Competenze

• One to two years’ previous experience in Food & Beverage outlet.
• Previous employment experience within luxury hotels is considered an asset.
• Fluency in English and Italian is required.

Mansioni

• Welcome guests and provide exceptional service.
• Manage the host stand and review the reservation book.
• Ensure cleanliness and proper setup of the dining room.
• Develop working knowledge of menus and restaurant information.

Conoscenze

Strong communication skills

Experience in Food & Beverage outlet

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th‑century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high‑ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role:

The Host(ess) is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests. This role is part of the Zelo Restaurant, reporting into the Restaurant Manager.

What you will do:

• Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers.
• Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections.
• Ensure cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• Develop a complete working knowledge of the menus, menu ingredients and restaurant information.

What you bring:

• One to two years’ previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset.
• Ability to operate computer equipment and other food & beverage computer systems.
• Strong communication skills.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Dry Cleaning for Employee Uniforms.
• Meals available at our Employee Restaurant.
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year.
• Employee Recognition Programs.
• Opportunities to build a successful career with global potential.

Schedule & Hours:

This position is based at the Four Seasons Milan and we will offer a fixed term contract.

You must possess the legal right to work in Italy and have fluency in English and Italian.