Global ERP Support Engineer

MSC TECHNOLOGY ITALIA SRL; Grugliasco; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An innovative technology division is seeking a Support Engineer to enhance its ERP Agency system. The role involves supporting development teams, creating testing plans, and maintaining strong customer service standards. Candidates should possess knowledge of SQL databases and general IT support, alongside excellent English communication skills. The workplace fosters innovation and offers diverse employee benefits including learning opportunities and health insurance.

Servizi

Learning opportunities

Comprehensive Welfare System

Life and Health Insurance

Modern Workstation

Discounts within the MSC group

Competenze

• Strong customer service commitment and willingness to engage in L1/L2 support.
• Dynamic, open-minded individual with a team spirit and excellent relational skills.
• Availability for travel and willingness to learn new technologies.

Mansioni

• Support development teams by providing necessary details and specifications.
• Contribute to design and structure testing plans and execute tests.
• Assist in refining requirements and provide guidance during testing activities.
• Maintain strong relationships with all staff to ensure team effort.

Conoscenze

Customer service standards

Understanding of ITIL processes

Analytical skills

Communication skills in English

Teamwork

Strumenti

SQL databases

Microsoft Windows

Microsoft Office Suite

Remote Connection tools

Descrizione del lavoro

An innovative technology division is seeking a Support Engineer to enhance its ERP Agency system. The role involves supporting development teams, creating testing plans, and maintaining strong customer service standards. Candidates should possess knowledge of SQL databases and general IT support, alongside excellent English communication skills. The workplace fosters innovation and offers diverse employee benefits including learning opportunities and health insurance.