German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

AetherCore; Roma; In loco; EUR 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

A leading streaming platform is looking for a motivated Customer Support Representative fluent in German and English to join its team in Roma, Italy. The role involves providing customer support via multiple channels and resolving issues to ensure high customer satisfaction. Candidates should have at least 12 months of customer support experience and be familiar with BPO performance indicators. The company offers a competitive salary package and various benefits including relocation support and training opportunities.

Servizi

Competitive salary package

Performance and language bonuses

Health and life insurance

Relocation bonus

Career development opportunities

Competenze

• Minimum C1 level in German and fluency in English.
• 12+ months experience in a contact center or customer support.
• Familiar with BPO KPIs like C-SAT, NPS, SLAs.

Mansioni

• Provide timely support through phone, email, and chat.
• Diagnose issues and resolve technical/account-related queries.
• Aim for high customer satisfaction and meet performance targets.

Conoscenze

Native-level German

Fluency in English

Strong communication skills

Problem-solving skills

Descrizione del lavoro

Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)

About the Role

We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C‑SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide timely and effective customer support through multiple channels
• Diagnose and resolve technical and account‑related issues
• Ensure a high level of customer satisfaction by delivering a positive experience
• Work towards individual and team performance targets

Requirements

• Native‑level German (minimum C1) and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C‑SAT, NPS, SLAs)
• Strong communication and problem‑solving skills
• Technical troubleshooting knowledge is a plus

What We Offer

• Competitive salary package: approx. €21,800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad, and €2,500 signing bonus
• Support with local registration and accommodation
• Initial training provided and opportunities for career development

How to Apply

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.