Genesys Cloud Solution Engineer

NTT DATA; Roma; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in IT services, NTT DATA, is seeking a CTI Expert specializing in Genesys Cloud CX. The role involves developing solutions and designing workflows for multichannel interactions while integrating with third-party systems. Ideal candidates should possess a strong background in contact center technologies and effective communication skills, with the opportunity for flexible working arrangements.

Servizi

Flexible smart working policies

Competenze

• Minimum 2 years of experience implementing Genesys Cloud solutions.
• Good command of the English language.
• Participation in international projects is advantageous.

Mansioni

• Develop and implement solutions on Genesys Cloud.
• Design reception flows and routing logic for multichannel interactions.
• Implement real-time dashboards and historical reports.

Conoscenze

Contact Center Solutions

Genesys Cloud CX

English

Analytical Skills

Team Player

Effective Communication

Formazione

Bachelor's or Master's Degree in STEM

Strumenti

AWS

Google Cloud Platform

Azure

Descrizione del lavoro

Job Title: CTI Expert (Genesys Cloud CX)

Company: NTT DATA

Location: Milan, Rome (Italy)

About NTT DATA: NTT DATA, Trusted Global Innovator, is among the world's leading players in IT services. With over 150,000 professionals across more than 50 countries, we are at the forefront of digital transformation, providing tailored technological and innovative solutions to our clients. Our people are our engine, each with unique talent and attitude. We foster a Smile Working Company culture, prioritizing care, listening, well-being, and skill development. We create workspaces that promote community and constructive exchange of experiences. We look to the future with passion and need your talent!

Responsibilities:

• Develop and implement solutions on Genesys Cloud.
• Design reception flows and routing logic for multichannel interactions (voice, messaging, video, etc.).
• Implement real-time dashboards and historical reports.
• Integrate with third-party systems (CRM, TTS, voice/chat bots, etc.).

Required Skills:

• Proven experience of at least 2 years in implementing contact center solutions on Genesys Cloud CX technology.
• Good knowledge of the English language.

Preferred Qualifications:

• Bachelor's or master's degree in STEM disciplines.
• Participation in international projects.
• Knowledge of major cloud infrastructures (AWS, Google Cloud Platform, Azure) is a plus.

Personal Attributes: Analytical skills, results-oriented, team player, effective communicator.

Note: We offer very flexible smart working policies.

Application: Apply now to join our team!

Learn more about our Employee Voice stories:

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