Front Office Agent - Hotel Cipriani, stagione 2026

Belmond; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality provider in Venice is seeking Front Office Agents for full-time positions. Ideal candidates should have 2-3 years of experience in a 4* or 5* hotel, speak fluent Italian and English, and possess strong communication skills. The role involves welcoming guests, handling requests, and maintaining LQA standards. Exceptional benefits include a seasonal contract, health insurance, and participation in a unique staff programme.

Servizi

Seasonal fixed-term contract

Performance bonus

Company welfare programme

Company canteen

Gym available for staff

Extensive training programme

Participation in Discovering Belmond

Staff activities organised during the season

Competenze

• Previous experience in a 4* or 5* hotel environment, preferably 2-3 years in the same role.
• Knowledge of LQA standards is a plus.
• Must possess the documents required to work in Italy at the time of application.

Mansioni

• Welcoming arriving guests and registering them.
• Handling guest requests and complaints proactively.
• Coordinating and communicating with all departments.

Conoscenze

Fluent in Italian

Fluent in English

Good communication skills

Empathy

Teamwork ability

Descrizione del lavoro

In the 2026 season we would like to expand the reception team at Hotel Cipriani, a Belmond Hotel in Venice, and therefore we are looking for a Front Office Agent and a Front Office Agent on a rotating shift (two night shifts per week, replacing the Night Supervisor). These are full‑time positions from early April to late September 2026.

The ideal candidate has a strong passion for luxury hospitality and a propensity to create unforgettable experiences for our guests, demonstrating attentiveness, courtesy, and proactivity at all times.

Key responsibilities include welcoming arriving guests, registering and preparing keys, escorting and rooming, responding to requests (and anticipating them where possible), handling complaints, coordinating and communicating appropriately with all departments, adhering to LQA standards and internal procedures, recording preferences and posting any charges, and checking and processing transactions with guests.

Requirements

• Previous experience in a 4* or 5* hotel environment, preferably 2‑3 years in the same role.
• Fluent in Italian and English; knowledge of French considered a preference.
• Good communication and active listening skills, empathy, and teamwork ability.
• Knowledge of LQA standards is a plus.
• Must possess the documents required to work in Italy at the time of application.

Benefits

• Seasonal fixed‑term contract with the option to return in subsequent seasons by right of priority.
• Company welfare programme and performance bonus for meeting quality goals.
• Company canteen and gym available for staff.
• Life insurance.
• Company uniform supplied, with laundering and ironing handled by the hotel’s laundry.
• Extensive training programme, both in person and online via the Beat platform.
• Participation in the Discovering Belmond programme, offering discounts on F&B and free stays at other Belmond properties.
• Staff activities organised during the season.

ABOUT BELMOND

Belmond was born from a passion for connecting discerning travellers with the world's most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond's Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning more than 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon‑Orient‑Express since 1982. Belmond later expanded to include pristine beach resorts, historic hideaways, urbane icons, and gateways to UNESCO world heritage sites. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world's leading luxury group, LVMH (Moët Hennessy Louis Vuitton).