Front Office Agent (d/f/m)

Leonardo Hotels; Villalba; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel group in Rome is seeking a Front Office Agent to provide exceptional service to guests. The ideal candidate will have a Bachelor’s degree in Hotel Management or Tourism, at least one year of frontline experience, and excellent language skills in English and Italian. This role requires flexibility for various shifts and a strong team-oriented mindset.

Servizi

Support in reconciling work and family life

Employee app 'LEAPP'

Discounts on accommodation

Training and development programmes

Team events

Competenze

• Authentic personality and strong communication skills.
• 1+ years of experience in front office or reception.
• Ability to work in a team and adapt to various shifts.

Mansioni

• Ensure guests feel at home with personal service.
• Handle check-in and check-out operations.
• Provide hotel and city information.

Conoscenze

Customer service

Teamwork

Stress resistance

Flexibility

Language skills (English, Italian)

Formazione

Bachelor’s degree in Hotel Management or Tourism studies

Descrizione del lavoro

About us

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day. Join our team and start your career journey with us as Front Office Agent (d/f/m)!

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Main Duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and city of Roma
• Answering phone calls

Your profile

• BE YOURSELF - Be authentic and yourself
• Bachelor’s degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

We look forward to receiving your online application.

Your Contact Person

Federica Finotti

HR Assistant

Leonardo Boutique Rome Monti

Via Palermo 20

00184 Roma