Front Office Agent (d/f/m)

NYX Hotel Rome; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore dell'ospitalità cerca un Agente di Front Office per offrire un servizio eccezionale ai propri ospiti. In questo ruolo, sarai il punto di riferimento per i visitatori, assicurandoti che si sentano a casa e fornendo informazioni utili sulla struttura e sulla città. Con un ambiente di lavoro stimolante e opportunità di formazione, questa posizione è ideale per chi desidera crescere nella carriera alberghiera. Se hai passione per l'ospitalità e un forte senso di responsabilità, unisciti a un team che valorizza la diversità e l'autenticità.

Servizi

Supporto per la conciliazione vita-lavoro

App per dipendenti 'LEAPP'

Sconti su alloggi e ristoranti

Programmi di formazione e sviluppo

Eventi di team

Competenze

• Almeno 1 anno di esperienza come agente di front office o receptionist.
• Ottime capacità di comunicazione in inglese e italiano.

Mansioni

• Fornire un servizio personale eccellente agli ospiti.
• Gestire le operazioni di check-in e check-out.

Conoscenze

Servizio clienti

Competenze comunicative in inglese

Competenze comunicative in italiano

Capacità di lavorare in team

Gestione dello stress

Formazione

Laurea in gestione alberghiera

Laurea in studi turistici

Descrizione del lavoro

ABOUT US
NYX Hotels are lifestyle hubs, vibrant, open and inspiring. Each hotel breathes the individual spirit of its city. The brand is named after NYX, the Greek goddess of the night.

Every guest is welcomed by the ‘City Lovers’, employees of the hotels – locals who experience their city full of passion and love and pass this enthusiasm on to their guests – every day.

The NYX Hotel Rome by Leonardo Hotels offers a unique blend of luxury and vibrant energy in the heart of Rome, perfect for solo travelers, couples, and business guests. With its modern design, vibrant colors, and ideal location near the Spanish Steps and the Vatican, the hotel provides comfortable accommodations and excellent amenities such as a fitness area, outdoor pool, sauna, and meeting rooms. Its lively restaurants and bar and relaxing atmosphere make it the perfect place to experience art, comfort, and fun in Rome.

Join the City Lover team and start your career journey as a Front Office Agent (d/f/m).

WHAT WE OFFER

• Support in reconciling work and family life
• Europe-wide employee app “LEAPP”
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

YOUR MAIN DUTIES

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and city of Roma
• Answering phone calls

YOUR PROFILE

• BE YOURSELF – Be authentic and yourself
• Bachelor’s degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

We look forward to receiving your online application as Front Office Agent (d/f/m).