Front Office Agent (D / f / m)

Leonardo Royal Venice Mestre; Mestre; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel is seeking a Front Office Agent to join their vibrant team. The role requires a Bachelor’s degree in either Hotel Management or Tourism and at least one year of experience in a similar position. The agent will ensure guests feel welcome through personal service, manage check-in/check-out procedures, and assist with administrative tasks. Fluency in English and Italian is essential, along with flexibility for various shifts. The hotel offers a supportive work environment with various employee benefits.

Servizi

Support in reconciling work and family life

Discounts on accommodation and in restaurants

Training and development programmes

Team events

Competenze

• At least 1-year experience as front office agent or reception.
• Very good speaking and writing skills in English and Italian.
• Hospitality as a compelling personal trait.

Mansioni

• Ensure guests feel at home by providing the best personal service.
• Manage administrative tasks and handle check-in/check-out operations.
• Provide guests with information about the hotel and the town of Venezia.

Conoscenze

Teamwork

Flexibility

Stress Resistance

Communication

Formazione

Bachelor’s degree in Hotel Management

Bachelor’s degree in Tourism studies

Descrizione del lavoro

Leonardo Hotels - Front Office Agent

Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities! We live our motto:

BE YOURSELF

Conformity, strict regulations, and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us — just be who you are. In our colourful and somewhat crazy team, your motivation, opinion, and ideas are in demand.

What we offer

• Temporary contract
• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Profile

BE YOURSELF. Be authentic and yourself.

• Bachelor’s degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, ability to work in a team, resistant to stress
• Flexibility in working early, late, and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

Your Main Duties

• Ensure guests feel at home by providing the best personal service
• Handle check-in and check-out operations
• Manage administrative tasks
• Provide guests with information about the hotel and the town of Venezia
• Answer phone calls

Your Contact Person

Sabrina Ligi
HR Manager Leonardo Hotels Italy & Hungar