Front Office Agent

Armani Hotel Milano; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office professional to serve as the first point of contact for guests. The role involves managing inquiries, supporting hotel operations, and maintaining a welcoming environment. The ideal candidate should have strong knowledge of Front Office operations and at least one year of experience in a similar role. Proficiency in Opera PMS and fluency in English and Italian are essential. This position offers an opportunity to work in a prestigious environment with various employee benefits.

Servizi

Meals provided in the staff restaurant

Uniform and laundry service

Exclusive discounts at Armani stores

Access to corporate benefits via the company app

Competenze

• Minimum of 1-year experience in a similar role.
• Previous experience in a 5-star hotel or a related field is preferred.
• Strong knowledge of Milan’s attractions, events, and cultural scene.

Mansioni

• Serve as the first point of contact in the hotel lobby, assisting guests with inquiries.
• Manage all walk‑in guests efficiently and professionally.
• Support Supervisors and Managers with administrative tasks.
• Run operational reports and communicate discrepancies.
• Maintain positive guest and colleague interactions.

Conoscenze

Front Office operations knowledge

Problem-solving

People-management skills

Detail-oriented

Fluency in English

Fluency in Italian

Strumenti

Opera PMS

Descrizione del lavoro

Armani Hotel Milano– A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

MAIN RESPONSIBILITIES

• Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
• Welcome and manage all walk‑in guests efficiently and professionally.
• Support the Supervisors and Managers with administrative tasks as required.
• Run operational reports and promptly communicate any discrepancies to relevant departments.
• Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
• Maintain positive guest and colleague interactions, fostering a collaborative work environment.
• Build and maintain strong guest relationships to enhance their stay.
• Collaborate effectively with other departments in the spirit of teamwork.
• Prepare daily, weekly, and monthly reports, including storage control reports.
• Uphold and promote Armani’s Values and Culture Characteristics.
• Ensure punctuality and adherence to hotel service standards at all times.
• Handle guest inquiries both in person and over the phone with professionalism.
• Respond appropriately to emergencies and follow hotel safety procedures.
• Manage incoming and outgoing calls, including local, national, and international calls.
• Process guest payments and maintain accurate cash handling procedures.
• Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

QUALIFICATIONS & EXPERTISE

• Strong knowledge of Front Office operations, with a proactive approach to problem‑solving.
• Excellent work ethic and people‑management skills, with a keen eye for detail.
• Previous experience in a 5-star hotel or a related field is preferred.
• Minimum of 1-year experience in a similar role.
• Proficiency in Opera PMS is mandatory.
• Fluency in English and Italian; additional languages are an advantage.
• Strong knowledge of Milan’s attractions, events, and cultural scene.

ADDITIONAL INFORMATION

• Languages Required: Italian, English (additional languages are a plus)
• Meals provided in the staff restaurant
• Uniform and laundry service
• Exclusive discounts at Armani stores
• Access to corporate benefits via the company app

Applicants must have legal authorization to work in Europe.