Front Desk Manager - ITA

Celebrity Cruises; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A premium cruise company based in Milan is seeking a Front Desk Manager to ensure exceptional service during guest interactions. The ideal candidate will lead the Front Desk team, manage financial performance, and enhance guest experiences through strong communication and leadership skills. Attention to detail and proactive problem-solving are essential for success in this role.

Competenze

• Outstanding hospitality and communication skills.
• Proven leadership and organizational abilities.
• Effective decision-making capabilities.

Mansioni

• Own each guest interaction for a seamless experience.
• Serve as liaison between departments.
• Accountable for financial performance and team development.

Conoscenze

Hospitality expertise

Communication skills

Leadership

Organizational skills

Attention to detail

Descrizione del lavoro

The Front Desk Manager owns each guest interaction, ensuring a seamless and memorable premium service experience. As a key member of the Guest Relations Department, they serve as the liaison between the Front Desk Team and all Hotel and Marine Departments, proactively anticipating guest needs and expectations. The ideal candidate must possess outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Attention to detail is crucial, as the Front Desk Manager is fully accountable for leading the team to deliver a quality, personalized guest experience. This role includes responsibility for all results related to financial performance, team development, training, analytics, guest interactions, and operational efficiency, including emergency preparedness and back and front of house management.